Dear Valued Customer,
We are excited to inform you that Balboa is moving our corporate offices, including our Return Merchandise Authorization (RMA) department, to our shipping location in Otay, CA. We are currently building offices and the engineering labs within the facility and the official move is August 20. This move is a significant step forward in our commitment to enhancing our services and ensuring the best possible experience for our customers.
Due to the relocation process, we will be temporarily suspending all RMA services. We will not be providing or receiving any additional RMAs from now until September 3, 2024. We apologize for any inconvenience this may cause and appreciate your understanding during this transition period.
In conjunction with our move, we are also excited to announce the launch of our new RMA portal and process. This new system is designed to streamline your experience and improve efficiency. You will receive detailed instructions and information about the new RMA process in August.
We are confident that these changes will provide a more seamless and efficient service for you. We appreciate your continued support and patience as we make these important improvements.
If you have any questions or need further assistance, please do not hesitate to contact our customer service team.
Thank you for your understanding and cooperation.